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Q1:
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How do I book my free
training place for one of the listed
courses?
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A:
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You can either use this site to book, by clicking
on
NHS Novell Training Schedule on the home page
of the website. Select one of the courses you would
like to attend, click on the course, this will show
you all the dates, locations and how many spaces
are available on this course. Click on book, and
complete the form, ensuring you tick the box to
accept the terms and conditions, then submit. You
can also call the enquiries line to book any of the
training.
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Q2:
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How long after submitting my
request before I receive a response?
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A:
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You should receive a response from the QA-IQ
Healthcare team within 48 hours of submitting your
form.
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Q3:
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What locations are there for
these courses?
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A:
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We offer a selection of course locations throughout
the UK. When you view the course this will show the
locations that are offered for this course. Should
your organisation require alternative locations,
please do not hesitate to contact QA-IQ's
Healthcare team who may (subject to demand), be
able to schedule courses at other QA-IQ training
locations
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Q4:
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How can I view the course
description & pre-requisites?
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A:
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If you click on the course title when you are in
?course schedule?, this will show you all the
information you need to know about the course
(pre-requisites, course content etc).
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Q5:
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When do I receive Joining
Instructions for the course I am booked on?
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A:
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Normally joining instructions are sent via email,
and these will be sent approximately 6 weeks prior
to the date of the course or at the point of
booking confirmation (which ever is sooner).
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Q6:
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What happens if other people
in my trust have taken up the 2 free spaces, and I
would still like to attend?
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A:
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You can still attend the course, you can either ask
for additional free spaces when completing the
order form on-line, this will put you onto a
waitlist, and if there are free spaces 2 weeks
prior to the course you are then booked on. The
other option would be to pay a discounted daily
rate of £150 for the course (RRP £295.00 per day).
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Q7:
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If my Trust does not have
the solution installed, can I still attend this
free training?
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A:
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Yes you can still attend on the basis that your
Trust is in the process of signing up to the
Enterprise Agreement. Please Note: other people
from Trusts who do have the solution installed, are
having the solution installed with a ?go live?
date, or who are awaiting approval for the solution
will become priority over your booking.
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Q8:
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If my hospital is not
located within one of the Trusts am I permitted to
book onto one of these courses free of
charge?
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A:
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You can request this training, and you will be put
onto a waitlist, but not free of charge. 2 weeks
prior to the course you will be contacted to
confirm or cancel your booking. This will be
charged at a daily rate of £150.
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Q9:
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What happens with the
allocation of free places on courses, for NHS IT
Organisations who manage the IT service for
multiple Trusts (such as a NHS Shared
Service)?
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A:
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If a Shared Service is responsible for the IT
services of 5 unique Trust (for example), they will
be allocated 2 places per course title for each of
the Trusts adopting that solution under the
Novell/NHS Connecting for Health contract. In this
case the Shared Service will be allocated 10 places
per course title on the basis that all 5 Trusts
within the Shared Service are implementing the
appropriate Novell solution. In booking and
confirming course places on this basis, the
Authorising Manager from the Shared Service (for
example), confirms that he or she is taking the
allocation for the individual Trusts and the
individual Trusts will not subsequently be eligible
for any further allocation under the programme. It
is the responsibility of the Shared Service to
communicate this to the local Trusts as
appropriate.
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